I did not pass the final exam for my training course. What options do I have?

2016-09-09

Each course has its own exam retake policy and procedures which are outlined in the Completion Requirements section of each course page.

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English is not my first language. What other languages do you offer courses in?

While many of our courses are offered in languages other than English, some courses have specific language requirements. Please refer to the language section of the relevant course page for more details.

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How do I know if a course is available to take online?

Only courses listed under the Virtual Academy are available online. All others require in person attendance and participation.

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I have registered with TSCTA before but I can’t locate some of my log in information. Can you help me?

Your user name (log in) is the email address you provided TSCTA the last time you registered online. You can request to reset your password online using the log in screen by clicking on the “forgot password” link or by contacting TSCTA’s office to verbally request during regular business hours.

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Can I use my debit card when registering online?

Yes as long as the debit card has a Visa, MasterCard, Discover or American Express logo on the front of it.

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Are there promo codes available for discounted online registrations?

Typically, yes, however they change month to month so it is best to contact our offices at 718-389-2103 to receive details of current promotions.

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Can I register online for TSCTA’s courses?

Yes you can. You can access TSCTA’s online registration system two ways: Click on the “account log in” tab in the upper right hand corner of TSCTA’s website and follow the prompts OR

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I am taking the training in order to satisfy the education requirements for a registration, certification of license. Does my course fee include all associated costs?

Your course fee covers all materials for your training but does not include any additional fees payable to the DOB, EPA or otherwise.

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I have multiple people to register for a class. Am I eligible for a discount?

TSCA does offer group discounts for many of their courses. Please review the Course Price section of the relevant course or contact our offices for more details.

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I missed some of my training course. Can I make the time up?

It depends on which course you were attending. Each course has its own attendance requirements, which are available in the Completion Requirements section on each course’s webpage:  Safety Training Courses.

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I cannot attend the training I am registered for. How do I proceed?

TSCTA’S policy requests 3 business days advance notice to cancel or request to be rescheduled for another course. Requests for schedule changes can be submitted to info@tscta.com or by fax to 718-389-6155. Please visit Registration / Cancellation Policies.

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I am running late for my class. Should I still attend the training?

Under most circumstances, TSCTA has a grace period to accommodate late arrivals. We would encourage you to contact the training center for individualized assistance if you anticipate arriving in excess of 15 minutes after the course start time.

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