Refund Policy:

Registrations are not complete without payment; the processing of payment confirms policies and procedures are agreed upon by the payee.

  • RP.01 – Ineligible  Refunds

    • FOR IN-HOUSE AND LIVE VIRTUAL COURSES | IN-HOUSE AND LIVE VIRTUAL COURSES REFER TO ALL COURSES WHERE AN INSTRUCTOR IS PRESENT.
      • Requests submitted less than five business days prior to class start date will NOT be granted. 
      • All registrations made five business days prior to the registered class start date are subject to refund at the discretion of Gallagher Bassett Services Inc.   
      • Students who fail to attend training without notifying staff members are NOT eligible for a refund.  
      • Students may reschedule for this course ONCE without penalties. 
      • Students who failed to attend rescheduled training without notifying staff members will result in forfeiture of 50% of the original payment. Remainder of original payment will remain on file for one year.
    • FOR ONLINE TRAININGS | ONLINE TRAINING REFERS TO ONLY THE SELF GUIDED COURSES ON OUR LEARNING MANAGEMENT SYSTEM. 
      • If you access the digital content in any way, the payment is not eligible for refund.  
    • If the refund request does not meet eligibility requirements, the payment will be converted to a credit on the account. This credit is available for use up to one year from the original payment date. 
    • A one-time 30-day extension may be requested by emailing GB.GBTSNYC.Finance@gbtpa.com in advance of expiration date.

 

  • RP.02 – Eligible  Refunds

    All eligible refunds are subject to a $30 processing fee. The refundable amount will be returned minus the processing fee. 

    • If a training course is cancelled due to any unforeseen circumstance, the client is entitled to a full refund contingent upon their account having no open balances. 
    • In-house and live virtual training refunds must be requested in writing within five (5) business days prior to the class Start Date to GB.GBTSNYC.Finance@gbtpa.com. 
    • Self-guided online training course enrollments have one business day to request a refund from the time of the original payment.  
    • All approved refunds will be issued to the original form of payment excluding:           
          • Cash payments
                • Approved refund requests for payments made in cash will be issued in the form of a check payable to the payee. 
                • All refund checks must be cashed within 120 days of issuance.
          • Credit Card payments
                • Eligible refund requests for transactions processed prior to 12.8.23: Due to a recent update to Gallagher Bassett Services, Inc., payment processing system, credit card transactions made prior to this date will be issued by check, payable to the original payee.
                • Eligible refund request processed after 12.8.23: If the funds cannot be returned to the original card for any reason a check will be issued to the original payee.

All Students should be aware refund requests are only accepted in writing and must be submitted by the payee to GB.GBTSNYC.Finance@gbtpa.com. The payeeis responsible for ensuring that Gallagher Bassett receive their written request. System processing of your refund request form may take 14 – 20 business days for all approved and eligible refunds. It may take additional time for the transaction to post to your bank for credit cards or checks to be received in the mail.

To download a copy of the refund form to complete your written request, click here. | Para descargar una copia del formulario de reembolso para completar su solicitud por escrito, haga clic aquí.


Security Guard Training Refund Policy

One-Day, Single Session Courses: Eligible for 100% refund if the drop/cancel request is received PRIOR to the start of training. Refund may take up to 7 business days to process.

No refund issued for drop/cancel requests received after the start of training.

Multiple Session Courses: Eligible for 100% refund if the drop/cancel request is received PRIOR to the start of the first training session. Refund may take up to 7 business days to process.

Eligible for 50% refund if the drop/cancel request is received PRIOR to the start of the second training session. Refund may take up to 7 business days to process.

No refund issued for drop/cancel requests received after the start of the second training session.

Additional Resources