Refund Policy:

Written refund requests must be submitted by students/companies. All non-eligible refunds are left as credits on file; credits expire one year from the original payment date.

  • RP.01_ Eligible Refunds
    • .01_a Written refund request must be submitted five (5) business days prior to the class start date.
      • Allrefunds are subject to a $30 processing fee;the refundable amount will be returnedminus the processing fee.
      • Duplicate card requests are NOT refundable. (i.e. OSHA, SST, or scaffold card, certificates, and other course materials)
      • TSCTA is not responsible for students self-registering or requesting to be registered to an incorrect course. It is the student’s responsibility to read, understand, and meet any prerequisites, and training requirements for the course – including any language or technical requirements.
      • All approved refunds will be issued to the original form of payment excluding:
        • Cash payments- Approved refund requests for payments made in cash will be refunded minus the processing fee in the form of a check payable to, where applicable, the Individual or Company on the account.
        • Credit Card payments more than 90 days- Approved refund request for payments made over 90 days from the time of the original payment will be refunded minus the processing fee in the form of a check.
    • .02_b Requests for refunds submitted less than five business days prior to the class start date will NOT be granted.
      • Credit will remain on account for up to one year from the original payment date.
      • All registrations made five business days prior to the registered class start date are “final sale.”

RP.02_Denied Refunds:

  • All DENIED refunds will maintain a credit on their account for one year from the date of the original payment. Credit memos are available upon request.

RP.03_TSCTA Cancellations:

  • If a training course is canceled due to any unforeseen circumstance, the client is entitled to a full refund contingent upon their account being in good standing.

RP.04_Student No Shows or Missed Attendance:

  • Students who fail to attend training without notifying staff members are not eligible for a refund. Students may reschedule for this course once without penalties.
  • Students who failed to attend rescheduled training without notifying staff members will result in forfeiture of 50% of the original payment.  The remainder of the initial course payment may be refunded upon request or will remain as a credit on account for a year of the original payment date.

RP.05 Online Training Cancellations & Refunds 

  • Students who register for a training course occasionally change their minds for one reason or another. A courtesy one-day (1-day) cooling-off period applies to Online Registrations. For consideration:
    • You MUST notify TSCTA of your desire to cancel IN WRITING within 24-hours of placing the online order. If you change your mind during this one-day period ANDhave not accessed any portion of the course, you may be eligible for a full refund by submitting a written request to cancel to finance@tscta.com.
    • If you access the digital content in any way, your right to a refund is waived.
    • No refund will be given if TSCTA has reason to believe that an individual has viewed any of the content they have purchased.
  • Refunds will not be issued if a user is unable to access the content on our online platform.
    • Technical Requirements should be reviewed before purchase.

The client is responsible for ensuring that TSCTA receives their written request. System processing of your refund request form may take 14 – 20 business days for all approved and eligible refunds. It may take additional time for the transaction to post to your bank or credit card. 

To download a copy of the refund form to complete your written request, click here. | Para descargar una copia del formulario de reembolso para completar su solicitud por escrito, haga clic aquí.


Security Guard Training Refund Policy

One-Day, Single Session Courses: Eligible for 100% refund if the drop/cancel request is received PRIOR to the start of training. Refund may take up to 7 business days to process.

No refund issued for drop/cancel requests received after the start of training.

Multiple Session Courses: Eligible for 100% refund if the drop/cancel request is received PRIOR to the start of the first training session. Refund may take up to 7 business days to process.

Eligible for 50% refund if the drop/cancel request is received PRIOR to the start of the second training session. Refund may take up to 7 business days to process.

No refund issued for drop/cancel requests received after the start of the second training session.

Additional Resources