Refund Policy:
Written refund requests must be submitted by students/companies. All non-eligible refunds are left as credits on file; credits expire one year from the original payment date.
- RP.01_ Eligible Refunds
- .01_a Written refund request must be submitted five (5) business days prior to the class start date.
- All refunds are subject to a $30 processing fee; the refundable amount will be returned minus the processing fee.
- Duplicate card requests are NOT refundable. (i.e. OSHA, SST, or scaffold card, certificates, and other course materials)
- Gallagher Bassett is not responsible for students self-registering or requesting to be registered to an incorrect course. It is the student’s responsibility to read, understand, and meet any prerequisites, and training requirements for the course – including any language or technical requirements.
- All approved refunds will be issued to the original form of payment excluding:
- Cash payments- Approved refund requests for payments made in cash will be refunded minus the processing fee in the form of a check payable to, where applicable, the Individual or Company on the account.
- Credit Card payments more than 90 days- Approved refund request for payments made over 90 days from the time of the original payment will be refunded minus the processing fee in the form of a check.
- .01_a Written refund request must be submitted five (5) business days prior to the class start date.
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- .02_b Requests for refunds submitted less than five business days prior to the class start date will NOT be granted.
- Credit will remain on account for up to one year from the original payment date.
- All registrations made five business days prior to the registered class start date are “final sale.”
- .02_b Requests for refunds submitted less than five business days prior to the class start date will NOT be granted.
RP.02_Denied Refunds:
- All DENIED refunds will maintain a credit on their account for one year from the date of the original payment. Credit memos are available upon request.
RP.03_Gallagher Bassett Cancellations:
- If a training course is canceled due to any unforeseen circumstance, the client is entitled to a full refund contingent upon their account being in good standing.
RP.04_Student No Shows or Missed Attendance:
- Students who fail to attend training without notifying staff members are not eligible for a refund. Students may reschedule for this course once without penalties.
- Students who failed to attend rescheduled training without notifying staff members will result in forfeiture of 50% of the original payment. The remainder of the initial course payment may be refunded upon request or will remain as a credit on account for a year of the original payment date.
RP.05 Online Training Cancellations & Refunds
- Students who register for a training course occasionally change their minds for one reason or another. A courtesy one-day (1-day) cooling-off period applies to Online Registrations. For consideration:
- You MUST notify Gallagher Bassett of your desire to cancel IN WRITING within 24-hours of placing the online order. If you change your mind during this one-day period AND have not accessed any portion of the course, you may be eligible for a full refund by submitting a written request to cancel to finance@tscta.com.
- If you access the digital content in any way, your right to a refund is waived.
- No refund will be given if Gallagher Bassett has reason to believe that an individual has viewed any of the content they have purchased.
- Refunds will not be issued if a user is unable to access the content on our online platform.
- Technical Requirements should be reviewed before purchase.
The client is responsible for ensuring that Gallagher Bassett receives their written request. System processing of your refund request form may take 14 – 20 business days for all approved and eligible refunds. It may take additional time for the transaction to post to your bank or credit card.
To download a copy of the refund form to complete your written request, click here. | Para descargar una copia del formulario de reembolso para completar su solicitud por escrito, haga clic aquí.
Security Guard Training Refund Policy
One-Day, Single Session Courses: Eligible for 100% refund if the drop/cancel request is received PRIOR to the start of training. Refund may take up to 7 business days to process.
No refund issued for drop/cancel requests received after the start of training.
Multiple Session Courses: Eligible for 100% refund if the drop/cancel request is received PRIOR to the start of the first training session. Refund may take up to 7 business days to process.
Eligible for 50% refund if the drop/cancel request is received PRIOR to the start of the second training session. Refund may take up to 7 business days to process.
No refund issued for drop/cancel requests received after the start of the second training session.