Registration / Cancellation Policies

Registration

Registrations must be submitted at least 3 business days prior to the class start date. Registrations submitted less than 3 days prior to the start of any class, will be accepted, granted that seats are still available, but will not be eligible for a refund; however, a credit will be issued on file. View TSCTA’s full Refund Policy

It is recommended that participants register as early as possible due to set limited seating in each course. Seating in courses will not be reserved until a registration form is completed and payment is provided. Registrants will receive a confirmation email, fax or a printed copy if registered in person. Registration forms sent to our office after 5 PM will be processed the following business day.

Registration forms can be submitted via:
Email: info@tscta.com
Fax: 718-389-6155
In-person: Office is open Mon – Fri from 7:30 AM – 5:30 PM

Please make sure to write on the top of the registration form language and class date (s) of the training you are registering for.

Course fees

Course Fees are due in full in order to be eligible to receive course completion materials. Course fees include cost of training as well as learning materials, handouts and manuals distributed during the course. Acceptable forms of payment include credit/debit charge cards (AMEX, DISCOVER, MASTERCARD, VISA), company or personal checks, Money Orders or cash. Vouchers or financial aid is not accepted. Payments made with a company or personal check are subject to a 7 business day clearance before course completion materials can be released.

Discounts & Promotions Disclosure Notice

Discounts, sale prices, and promotions cannot be combined with any other ongoing promotion or discount code. Some discounts/promotions may require a special discount code to be applied online during checkout or may only be redeemed in-person at one of our locations.

Download the Credit Card Authorization form: ENG – SPA

Cancellations

Cancellation and/or reschedule requests must be received in writing by sending an email to info@tscta.com or faxing your request to 718-389-6155. The client is responsible for ensuring that TSCTA receives your written request. Attendees must cancel a minimum of three (3) business days prior to the course date to receive a full refund.

No Shows/Missed Attendance

If a student does not attend a course without providing at least three (3) business days’ notice of their cancellation, TSCTA will only issue the student credit for the full payment which will remain on file for up to 1 year.

Should a client reschedule from a course that they did not originally attend and fail to attend the rescheduled date as well, a 50% deposit will be retained and the remainder of the payment will be saved as a credit on file for up to 1 year.

Security Guard Training Refund and Cancellation Policy

If you register for a security guard training course, TSCTA’s Refund and Cancellation policies will NOT apply to your purchase. Instead, please note:

Security Guard Clients Enrolled in a One-Day, Single Session Courses:

Eligible for 100% refund if the drop/cancel request is received PRIOR to the start of training. The refund may take up to 7 business days to process.
No refund issued for drop/cancel requests received after the start of training.

Security Guard Clients Enrolled in Multiple Session Courses:

Eligible for 100% refund if the drop/cancel request is received PRIOR to the start of the first training session. Refunds may take up to 7 business days to process
Eligible for 50% refund if the drop/cancel request is received PRIOR to the start of the second training session. The refund may take up to 7 business days to process.
No refund issued for drop/cancel requests received after the start of the second training session.

NOTE: No deposit is required to reserve your seat (s) in security guard training courses. Should a student register and not attend in excess of two times, TSCTA will require a minimum deposit of 50% to re-register for another security guard training course.

Registrations Processed Through Coursehorse.com

If you purchased a course through coursehorse.com, TSCTA’s Refund and Cancellation policies will apply to your purchase. Students who do not attend training, want to reschedule or need to cancel a registration must contact Coursehorse. To discuss your registration, eligibility for a refund or to pose any other questions, please directly contact Coursehorse. Please note this only applies to registrations that were processed through coursehorse.com. All other inquiries for TSCTA training courses should be directed to TSCTA by calling 718-389-2103 or emailing us at info@tscta.com.

Weather Emergency

The Training Director (TD) will monitor conditions that may disrupt TSC Training Academy (TSCTA) activities. If conditions warrant, the TD will make the decision to cancel or postpone the start time for classes at each of TSCTA metro area locations. TSCTA notify the public of any class cancellations or closings via a post on our social media channels and on the top of our home page. TSCTA will also post a message on our automated voice messaging system which can be reached by calling 718-389-2103.

In the event of a cancellation or closing, we will post an announcement of a modified or rescheduled class dates here.