TSCTA’s Classroom Policies
Attendance in full is required to be eligible to receive course completion materials. Makeup sessions are available for some courses. For further information, contact the TSCTA Training Department at 718-389-2103.
Students are required to be on time for all training. Students arriving at the training in excess of 30 minutes may not be permitted to take the course pending on the instructor’s discretion. For training that meets on multiple days, students must attend each session of training.
For training where a pass or fail exam is administered in order to complete the course, students must all attend all sessions of the training, and makeup time will not be permitted. Please do not register for an event if you are unable to attend each class session in its entirety.
No Shows/Missed Attendance
- Students who fail to attend training without notifying staff members are not eligible for a refund. Students may reschedule for this course once without penalties.
- Students who failed to attend rescheduled training without notifying staff members will result in forfeiture of 50% of the original payment. The remainder of the initial course payment may be refunded upon request or will remain as a credit on account for a year of the original payment date.
Materials to bring
VALID PHOTO IDENTIFICATION is required of students to present at the start of each course (for multiple-day courses – IDs will only be collected on the first session of training). Accepted forms of ID include driver’s license, state ID, passport, Green Card, work/school ID, or any other ID that contains student’s picture AND FULL LEGAL name (no nicknames or abbreviations). Failure to provide ID will result in the delay of course completion materials being released to the student.
Students should also bring notepads, paper, #2 pencils, and other writing utensils. TSCTA is not obligated to provide these materials to students.
Use of cell phones
Cell Phones are to be turned off or put on silent/vibrate mode upon entry to the classroom. Students are allowed to step outside of the classroom to the designated area(s) during the class for emergency use only. Otherwise, all calls are to be made during approved break time(s) only.
Students who are being disrespectful, inattentive, disruptive, or are caught sleeping during training will be removed from the premises and will not be eligible for a refund. It will be the responsibility of the student to contact the TSCTA Training Department to register for another scheduled event.